Faqs
Frequently Asked Questions
Our towing team is committed to providing prompt and efficient service. We usually strive to arrive at your location within 30 to 60 minutes after receiving your call. However, please note that response times can vary based on traffic conditions, weather, and the availability of our tow trucks at the time of your request.
Yes, we offer our towing services 24/7, including nights, weekends, and holidays. Emergencies can happen anytime, and we understand the importance of assisting our customers whenever they need us.
Our towing service costs are competitive and based on several factors, including the tow distance, the type of vehicle being towed, and any specific circumstances surrounding the situation. Our towing services typically range from $125.00 to $250.00. For an accurate quote, please get in touch with our customer service team, who will be happy to provide you with a precise cost estimation for your specific towing needs.
Yes. We take pride in being a fully licensed and insured towing company. Our commitment to professionalism and safety includes ensuring that all our tow truck operators are appropriately licensed and trained. Additionally, our insurance coverage provides peace of mind to our customers, knowing they are protected in the unlikely event of unforeseen incidents during the towing process.
Yes, we offer towing services for motorcycles as well. Whether you have a standard motorcycle, a sport bike, a cruiser, or a two-wheeler, our towing professionals are equipped to handle the job. We take utmost care in securing the motorcycle properly during transportation to ensure it arrives at the destination safely.
Our towing services cover the West Valley and its surrounding areas. We understand that vehicle breakdowns and emergencies can happen anytime and anywhere, so we aim to serve as many locations as possible within the specified region. You can count on our prompt and reliable towing services if you are in the West Valley area or nearby.
Yes, we provide roadside assistance for minor issues you might encounter while on the road. Our roadside assistance services include:
- Flat tire assistance: If you have a flat tire, we can come to your location and either change the tire with your spare or provide a temporary fix to get you safely to the nearest repair shop.
- Jump start service: If your vehicle’s battery dies, our team can jump-start it so you can get back on the road quickly.
- Lockout service: If you accidentally lock your keys inside the vehicle, we can help you gain access without causing any damage.
- Fuel delivery: If you run out of fuel while driving, we can bring you enough fuel to reach the nearest gas station.
We offer various payment options for your convenience. You can make a payment for the towing service through:
- Credit card: We accept all major credit cards, making it easy for you to settle the payment securely and quickly.
- Cash: If you prefer to pay in cash, our towing professionals can collect the payment on-site when providing the service.
- Venmo: For digital payments, we accept Venmo, allowing you to make the transaction using your mobile device.
- Cash App: Similar to Venmo, we accept payments through Cash App, providing another digital payment option.
Our towing company stands out in West Valley City due to our exceptional customer service and performance. As a family-owned and operated business, we prioritize building strong relationships with our customers and ensuring their satisfaction.
Our towing services encompass both Flat Bed and Wrecker Service options. Whether you need your vehicle transported on a flatbed truck or require a wrecker to handle a disabled or wrecked vehicle, we have you covered.
A tow truck is a specialized vehicle designed to move disabled or wrecked vehicles from one location (point A) to another (point B). These trucks have the necessary mechanisms and equipment to transport vehicles safely.
Absolutely! We are based in West Valley City, and providing towing services here is our expertise. Unless we respond to another tow, we can swiftly attend to your towing needs in the area. Our priority is to assist you promptly and efficiently.
Roadside assistance refers to any help or support provided to drivers when they encounter minor vehicle issues or breakdowns on the road. It includes services like tire changes, battery jump starts, unlocking vehicles with keys locked inside, providing fuel if the car runs out of gas, and winching in case the vehicle is stuck.
We offer a range of roadside assistance services, including:
- Flat tire assistance: If you have a spare tire, we can help you change it.
- Jump start service: If your car’s battery has drained due to leaving something on, like lights or the radio, we can jump-start it.
- Lockout service: If you accidentally lock your keys inside the car, we can assist in unlocking the vehicle.
- Fuel delivery: If your car runs out of gas, we’ll provide fuel to get you back on the road.
- Winching service: In situations where your vehicle is stuck, such as being high-centered over a curb or stuck in snow or mud, we can use winching to pull it out.
A jump-start is a service to start a vehicle with a dead battery. If you’ve left your car’s lights or other electrical components on for an extended period, your battery might be depleted. In such cases, we use jumper cables to connect your car’s battery to a power source (usually another vehicle’s battery) to give it the initial boost needed to start the engine.
Winching is a towing service that extracts or pulls out a vehicle stuck in challenging conditions. Further, this could be situations like being stuck in the mud, snow, or high-centered over a curb. A winch is a device that uses a cable or rope to apply pulling force and help recover the vehicle, allowing it to regain traction and get back on the road.
Our towing and roadside assistance services are available 24 hours a day, 7 days a week. We understand that vehicle issues can happen anytime, and we are committed to providing timely and reliable assistance whenever you need it.
The cost of towing a vehicle is based on a specific rate. It includes three components:
- Hook Fee: $125.00 – This is a flat fee for attaching the tow truck to the vehicle.
- Loaded Mile Fee: $4.20 – This Fee is charged for every mile the towed vehicle is loaded on the tow truck, meaning the vehicle is on the tow truck and being transported.
- Unloaded Fee: $3.00 – This Fee is charged for every mile the tow truck travels without the vehicle being loaded on it. For example, you return to the towing company after removing the vehicle.
The team providing towing and roadside assistance services is experienced and licensed. Further, this ensures they have the necessary skills and qualifications to handle the tasks professionally and safely.
The towing service is capable of handling various types of vehicles, including:
- Cars
- Light Duty Trucks up to 1 ton
- Motorcycles
- Trailers
Additionally, this means they have the expertise and equipment to tow standard cars and light trucks, motorcycles, trailers, and boats within the specified weight limit.
You can rely on our towing services for long-distance transportation. We offer towing services on demand, meaning you can request our services whenever you need them. However, it’s worth noting that while our on-demand service is available, we are more than just a regular shipper. Shippers typically operate slower, with an average delivery time of around 30 days. In contrast, our towing service aims to provide faster and more immediate transportation solutions.
Before the tow truck arrives, you should do a couple of things to ensure a smooth process. Firstly, make sure to have the vehicle keys that need towing readily available. Further, This will help save time and avoid any delays. Additionally, if you expect our towing service, you must answer your phone promptly. Further, this will allow us to coordinate and provide you with the best service possible.
We accept various forms of payment for our services to accommodate our customers’ preferences. You can make payments using credit cards, cash, Venmo, and Cash App. This range of payment options gives you flexibility and convenience in settling the payment for the towing service provided.
